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$19 โ€“ $149
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Zendesk Answer Bot

Paid

AI-powered self-service for customer support

Customer Supportโšก All-Rounder๐Ÿš€ Solo 6/107Asia ScoreAgenticAPI
Rating4.3 / 5
Score64/100
Solo Score6/10
Asia Score7/10
Starts at$19/mo
Platforms3

At a Glance

4.3
Rating
4.5K votes
7
Asia Score
64
Trending
Top Capabilities
Customer SupportAutomationProductivity
Pricing
Paid$19 โ€“ $149/mo
Overview

About

01
Zendesk Answer Bot is an AI-powered tool that provides instant answers to customer questions by surfacing relevant help center articles. Integrated into the Zendesk Support Suite, it deflects common inquiries before they become tickets.
02
The bot learns from article performance and customer feedback to improve over time. Features include multi-Multilingual support, seamless handoff to human agents, integration with Zendesk Sunshine CRM, and detailed reporting on deflection rate, customer satisfaction, and article effectiveness.
End of overview
Best For
Customer Support
Rating
4.3/5
Users
4.5K+
Category Performance โ€” Customer Support4.3Ratingvs avg 4.464.0Trendingvs avg 70.57.0Asia Scorevs avg 6.56.0Solo Scorevs avg 6.0Category AverageZendesk Answer BotCompetitive positioning in the Customer Support space.

Key Features

Customer Support

Best-in-class customer support capabilities with Zendesk Answer Bot's advanced AI.

Autonomous Agent

Works independently on complex multi-step tasks without constant supervision.

3 Platforms

Available on Web, iOS, Android โ€” access Zendesk Answer Bot wherever you work.

7 Languages Supported

Native support for 7 languages including Asian language capabilities.

Category Performance โ€” Customer Support4.3Ratingvs avg 4.464.0Trendingvs avg 70.57.0Asia Scorevs avg 6.56.0Solo Scorevs avg 6.0Category AverageZendesk Answer BotCompetitive positioning in the Customer Support space.
Guide
Use Case Distribution โ€” Zendesk Answer BotCustomer Support95%Automation69%Productivity60%

Zendesk Answer Bot

Pro Pick

AI-powered self-service. Part of Zendesk Suite. Paid from $19/mo.

Best for: all-rounder

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Use Cases

Playbook Use Cases

Article recommendationsTicket deflectionSelf-service portalsMulti-language support

Try Zendesk Answer Bot

Pro PickDeep link

AI-powered self-service. Part of Zendesk Suite. Paid from $19/mo. ยท $19 โ€“ $149/mo

Direct link to official site

Try Zendesk Answer Bot
Plans

Pricing & Plans

ProBEST
$19/mo
Basic access
Core features
Priority support
Advanced features
API access
Team collaboration
Enterprise
$149/mo
Basic access
Core features
Priority support
Advanced features
API access
Team collaboration
Community

Community Feedback

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Reviews & Ratings

4.3(4.5K ratings)
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Asia Score

7/ 10

Multi-language self-service support for Asian customer bases

Pricing

TierPaid
Price Range$19 - $149
Local PricingAvailable in Asia

Asia Features

Supported Languages
EnglishChineseJapaneseKoreanSpanishFrenchPortuguese
Data ResidencyUS, EU, AU, JP, SG
Asia-ReadyYes
Saved by
8.2K
Trending Score
64
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Ranking Position

Featured in 4 of 9 rankings

From Our Playbooks

Real workflows using this tool

Related Playbooks

This tool is used in 2 playbooks.

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